At SKKY Hotel, we are committed to providing our guests with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our guests, protecting their personal information is one of our highest priorities.
While we have always respected our guests’ privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information because of British Columbia’s Personal Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use, and disclose personal information. While the SKKY Hotel operates in the Yukon, PIPA is a standard that we follow.
We will inform our guests of why and how we collect, use, and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.
This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting clients’, customers’, members’ personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our clients’, customers’, members’ personal information and allowing our guests to request access to, and correction of, their personal information.
Definitions
Personal Information –means information about an identifiable individual, including name, home address, email address, phone number, and employer if that employer has a billing account at the SKKY Hotel. Personal information does not include contact information (described below).
Policy 1 – Collecting Personal Information
1.1 Unless the purposes for collecting personal information are obvious and the guests voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.
1.2 We will only collect guests’ information that is necessary to fulfill the following purposes:
• To verify identity
• To ensure a high standard of service to our guests
• To meet regulatory requirements
Policy 2 – Consent
2.1 We will obtain guest’s consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).
2.2 Consent can be provided in writing or electronically, or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the guest voluntarily provides personal information for that purpose.
2.3 Consent may also be implied where a guest is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, the marketing of new services or hotel updates and the guests does not opt-out.
2.4 Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), guests can withhold or withdraw their consent for SKKY Hotel to use their personal information in certain ways. A guests’ decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist the guests in making the decision.
2.5 We may collect, use or disclose personal information without the guest’s knowledge or consent in the following limited circumstances:
• When the collection, use or disclosure of personal information is permitted or required by law.
• In an emergency that threatens an individual’s life, health, or personal security.
• When we require legal advice from a lawyer.
• For the purposes of collecting a debt.
• To protect ourselves from fraud.
Policy 3 – Using and Disclosing Personal Information
3.1 We will only use or disclose guest’s personal information where necessary to fulfill the purposes identified at the time of collection or for a purpose reasonably related to those purposes such as:
• To conduct guest surveys to enhance the provision of our services.
• To contact our guests directly about products and services that may be of interest.
3.2 We will not use or disclose guests’ personal information for any additional purpose unless we obtain consent to do so.
3.3 We will not sell guests lists or personal information to other parties.
Policy 4 – Retaining Personal Information
4.1 If we use guests’ personal information to make a decision that directly affects the guest, we will retain that personal information for at least one year so that the guest has a reasonable opportunity to request access to it.
4.2 Subject to policy 4.1, we will retain guest personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.
Policy 5 – Ensuring Accuracy of Personal Information
5.1 We will make reasonable efforts to ensure that guest’s personal information is accurate and complete where it may be used to make a decision about the guests or disclosed to another organization.
5.2 Guests may request correction to their personal information to ensure its accuracy and completeness. A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.
5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year. If the correction is not made, we will note the guest’s correction request in the file.
Policy 6 – Securing Personal Information
6.1 We are committed to ensuring the security of guest personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
6.2 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
Policy 7 – Providing Guests Access to Personal Information
7.1 Guests have a right to access their personal information.
7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought.
7.3 Upon request, we will also tell guests how we use their personal information and to whom it has been disclosed if applicable.
7.4 We will make the requested information available within 30 business days or provide written notice of an extension where additional time is required to fulfill the request.
7.5 A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform the guest of the cost and request further direction from the guest on whether we should proceed with the request.
7.6 If a request is refused in full or in part, we will notify the guest in writing, providing the reasons for refusal and the recourse available to the guest.
Policy 8 – Questions and Complaints
The Role of the Privacy Officer or designated individual
8.1 The Privacy Officer or designated individual is responsible for ensuring SKKY Hotel’s compliance with this policy and the Personal Information Protection Act.
8.2 Guests should direct any complaints, concerns, or questions regarding SKKY Hotel’s compliance in writing to the Privacy Officer.
Contact information for SKKY Hotel’s Privacy Officer:
James McCullough
Assistant General Manager, SKKY Hotel
sales@skkyhotel.com
